Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ps38sa@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ps38sa@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ps38sa@gmail.com.

Return & Refund Policy
Last Updated: [21.1.2026]
At [Lazor], we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
1. Return Eligibility
To be eligible for a return, the item must:
Be unused and in its original condition
Be in the original packaging with all tags and accessories
Not be damaged due to misuse or improper handling
We reserve the right to reject returns that do not meet these conditions.
2. Return Timeframe
You can request a return within [5 DAYS] of receiving your order
Return requests made after this period may not be accepted
3. Return Process
To initiate a return:
Email us at [ps38sa@gmaol.com] with your order details
Provide images (if the item is damaged or defective)
Our team will review and approve your request
Once approved, return instructions will be shared
4. Refund Process and Timing
Once we receive and inspect the returned product, we will notify you of the approval or rejection
If approved, your refund will be processed within [REFUND PROCESSING TIME]
Refunds will be issued to the original payment method
For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit
5. Exchange Policy
We offer exchanges for defective, damaged, or incorrect items
Exchanges are subject to product availability
If the requested item is unavailable, a refund or store credit will be provided
6. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or wrong product:
Contact us within [5DAYS] of delivery
Share clear photos/videos as proof
We will arrange a replacement or full refund at no additional cost
7. Non-Returnable Items
The following items are not eligible for return:
Used or damaged products (not due to our fault)
Items without original packaging or accessories
Products marked as “Final Sale” or “Non-returnable”
Personal care items or hygiene-sensitive products (if applicable)
8. Return Shipping Costs
If the return is due to our error (wrong/damaged product), we will cover the return shipping cost
For other returns, shipping charges may be deducted from the refund or borne by the customer
9. Cancellation Policy
Orders can be canceled before they are shipped
Once shipped, cancellation is not possible and the return process must be followed
10. Contact Us
If you have any questions about returns or refunds, please contact us:
Email: [PS38SA@GMAIL.COM]
Business Name: [Lazor]