Refund policy

Return & Refund Policy
Last Updated: [18 Apr 2026]
At [Lazor], we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
1. Return Eligibility
To be eligible for a return, the item must:
Be unused and in its original condition
Be in the original packaging with all tags and accessories
Not be damaged due to misuse or improper handling
We reserve the right to reject returns that do not meet these conditions.
2. Return Timeframe
You can request a return within [5DAYS] of receiving your order
Return requests made after this period may not be accepted
3. Return Process
To initiate a return:
Email us at [officialLazor01@gmail.com] with your order details
Provide images (if the item is damaged or defective)
Our team will review and approve your request
Once approved, return instructions will be shared
4. Refund Process and Timing
Once we receive and inspect the returned product, we will notify you of the approval or rejection
If approved, your refund will be processed within [14 DAYS]
Refunds will be issued to the original payment method
For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit
5. Exchange Policy
We offer exchanges for defective, damaged, or incorrect items
Exchanges are subject to product availability
If the requested item is unavailable, a refund or store credit will be provided
6. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or wrong product:
Contact us within [ 3 DAYS] of delivery
Share clear photos/videos as proof
We will arrange a replacement or full refund at no additional cost
7. Non-Returnable Items
The following items are not eligible for return:
Used or damaged products (not due to our fault)
Items without original packaging or accessories
Products marked as “Final Sale” or “Non-returnable”
Personal care items or hygiene-sensitive products (if applicable)
8. Return Shipping Costs
If the return is due to our error (wrong/damaged product), we will cover the return shipping cost
For other returns, shipping charges may be deducted from the refund or borne by the customer
9. Cancellation Policy
Orders can be canceled before they are shipped
Once shipped, cancellation is not possible and the return process must be followed
10. Contact Us
If you have any questions about returns or refunds, please contact us:
Email: [officialLazor01@gmail.com]
Business Name: [Lazor]